Patient Information

Appointments

Please let staff know if it is an emergency and you will always be given priority, or we will recommend you go straight to the hospital or call an ambulance.

Longer consultations are available: please advise the reception staff if you require extra time. Walk-ins are offered appointments subject to availability and urgency as assessed by our triage protocols.


Home Visits

Home visits are available for regular patients whose conditions prevent them from attending the surgery.Please note that a prior arrangement is required for this.


Fees and Billing Arrangements

We are a Bulk Billing Practice. Patients without a Medicare Card will be charged a practice fee that is payable at the time of consultation. (Please note; we do not have eftpos facilities)


Communication / Telephone Policy

If you call and wish to speak with a Doctor/Nurse, reception will take your details and the doctor/nurse will return your call. We will only interrupt a consultation if the situation is urgent.

For privacy reasons, we do not provide clinical advice, book appointments or send patient information via email. Our email is only checked periodically, so for any other urgent matters it is best to call us for prompt attention.


Test Results

If you have been referred for a test, please ensure you contact us for the result within a week, or the timeframe that your doctor has advised. Results will not be provided over the telephone and patients should make an appointment to discuss results and any required treatment with their doctor.


Reminder system

Our practice is committed to preventative healthcare. You have the option of registering to receive healthcare reminders that are appropriate to your care. You are free to opt out at any time by informing your doctor or our nurse.


Patient Health Information Management

Our practice is committed to maintaining the confidentiality of your health information. For more details, please ask to see our Privacy Statement.


Patient Rights

All patients have the right, and are encouraged, to participate in decisions about their healthcare. Please ask questions about your healthcare and address your concerns in your appointment. For privacy reasons, we do not offer advice or address clinical concerns via email or over the phone.


Referrals/Engaging with Other Services

Our practice regularly engages with local health services, such as specialists, allied health and hospitals. If required, your GP will provide sufficient information (a referral letter) to plan and facilitate optimal patient care.


Patient Feedback

Please leave a comment in our suggestion box if you have a suggestion. If you are unhappy with the service you have received, please speak to your doctor about it or write a complaint to the practice manager about your concerns.

However, if you feel that your concern needs to be taken further you can contact the Office of Health Ombudsman on 133 OHO (133 646).

Online: www.oho.qld.gov.au/make-a-complaint

E-mail: complaints@oho.qld.gov.au

Website: www.oho.qld.gov.au


Fees and Billing Arrangements

We are a bulk billing practice to all to all eligible patients

Services not bulk billed includes; Medicals, Insurance, Driving Licence,Sporting, Pre-Employment, Cadet Medicals, Commercial + Dangerous Goods License & Truck Safe License( cash payment required on the day)

Private Patient Fees

Pre-Employment = $165.00

Cadet Medicals = $110.00

Sporting Medicals = $110.00

Commercial Licence =$130.00

Trucksafe Medicals = $220.00

ALL THE ABOVE FEES ARE GST INCLUSIVE

For Non Medicare Card Holders

Level B = $50.00 After Hours Level B = $70.00

Level C = $95.00 After Hours Level C = $115.00

Level D = $140.00 After Hours Level D = $155.00


After hours

Country doctors practice has an after hour arrangement with Laidley Hospital.

Laidley Hospital is Located at 75 William street Laidley , QLD 4341, telephone number 0754668100.